At Luhotu, we always aim to create the best shopping experiences for you. However, we also realize that there may be cases where the product does not meet your expectations. To protect customers’ interests and maintain transparency during the shopping process at luhotu.shop, we have established a return and refund policy. This policy will assist you in taking the necessary steps in case you need to make a return or request a refund.

Return Conditions

We allow returns within 15 days from the date you receive the product. To be eligible for a return, the product needs to meet the following requirements:

  • Product condition: Product must be new, unused and with labels intact.
  • Original packaging: You must return the product in its original packaging, including all accessories and documentation (if applicable).
  • Proof of purchase: Provide a receipt or document when you request a return.
  • Other conditions: Products purchased during final promotions will not be refunded.

Return Process

  • Contact us: To initiate the return process, please contact us via [email protected] or the phone number provided on luhotu.shop. We will support you every step of the way.
  • Send product: Once your request is approved, please send the product to the address below:
    • Return address in Vietnam: 14 Tan Thao, Phu Son, Thanh Hoa 40000, Vietnam.
    • Return address in the United States: 2327 N Nellis Blvd, Las Vegas, NV 89115, United States.

Shipping costs for returned products will be paid by you.

Refund

Once the product has been returned and inspected, we will process the refund request within 3-4 business days. Refunds will be made via the payment method you used when placing your order. Refund times may vary depending on your bank or payment provider.

Returns Are Not Eligible

We will not accept returns for products that are used, damaged due to customer error or are no longer in their original condition.

Contact Us

If you need more information about our return and refund policy, please contact us via [email protected] or the phone number available on luhotu.shop.